Refund & Cancellation
Change of plans? Here's exactly where you stand.
Straightforward refund windows for deposits, rescheduling, and annual plans — no fine-print surprises.
Deposit Refunds — 7 Day Window
Cancel within 7 days of paying your installation deposit and before equipment has been ordered or work has begun, and your deposit is refunded in full to the original payment method. Refunds typically appear within 5–10 business days.
After Equipment Is Ordered
Once hardware has been procured or custom design work has started, the deposit is refundable less documented equipment and labor costs already incurred. We provide an itemized statement before issuing any partial refund.
Rescheduling
You may reschedule your installation at no cost with at least 48 hours' notice. Cancellations inside 48 hours of a scheduled visit may incur a trip fee to cover reserved technician time.
SmartCare Plan Cancellations
Annual SmartCare plans can be cancelled at any time from your portal. Cancellation stops future renewals; the current term remains active through its paid period. Annual plan fees are non-refundable once the term has begun, except where required by law.
Service Calls & Workmanship
If something we installed isn't working as promised, contact us first — our workmanship guarantee means we return and correct qualifying issues at no charge rather than processing a refund.
Looking for deposit and billing terms? See our payment & deposit policy.
Request a cancellation or refund